• Most of our orders would be dispatched within 1-2 business days after receiving payment.  Our courier companies’ delivery items between 2-7 business days depending on the product size or location. It may take more than 7 business days for certain remote areas.
  • Most of our product could be delivered to every state in Australia (excluding Norfolk & Christmas Islands). At present, we do not ship outside Australia. Sorry, we DO NOT ship to PO boxes or Parcel Lockers since our couriers may not provide this services. Unless you need specific PO Box Delivery Service, please contact with our Customer Service Team before you place the order as there may be additional costs.
  • To avoid any delay or extra cost of your postage, please provide correct physical address and make sure your suburb matches your post code for prompt delivery of your order (your listed eBay address for delivery, not the PayPal address).
  • Our “Free Postage” items only provide one FREE delivery. Please authorize “Authority to Leave” in the case that no one will be home for delivery as there will be a re-delivery cost at $25.00+GST charged by the courier companies. Otherwise, you may need go the couriers’ depots to pick-up your item which may cause some inconvenience.
  • After your order is dispatched, the Tracking Number with Courier will be added to your eBay transaction. Here are the websites for you to track your order as below:
    www.fastway.com.au
    www.tollgroup.com.au
    www.austpost.com.au
  • Please verify that your address is the correct one you wish to have your package sent to. If an address change is needed you will be responsible for any fees associated with the change, if the product has already been shipped.
  • Items will only be delivered during the business hours (9am to 5pm on weekdays. Delivery is not available on weekends, public holidays or after business hours).
  • As we generally ship larger items, delivery costs are based on the size of the item and the location of where the item is being delivered. Each item purchased attracts a separate delivery charge. We will offer you a shipping discount on each additional item or product purchased.
  • Due to OH&S, if the item or product is large or heavy, you must ensure that there is an able bodied person available at the time and place of delivery, to assist the delivery man with the handling of the item or product. If no one is available to assist the driver, we can organize an additional driver at an extra charge. With OH&S condition, any single box over 25 Kgs must be carried with tailgate truck, there will be extra $50 cost for using the tailgate truck for our courier service.
  • We reserve the right to charge you for any additional costs incurred in the re-delivery of the item or products indicated in your order confirmation if: (a there is no person at the delivery address to receive the item or products or no person at the delivery address that is able to sign any consignment note indicating that the item or product has been received; (b) Through no fault of our deliveryman, they are not able to unload or deliver the item or product ordered to the delivery address (such as there being no person to assist if the item or product is large or heavy, or if there is a hostile animal on the premises);  or (c) The delivery address is incorrect.
  • For Condo Apartment, please provide BUZZ code.
  • We do offer Expedited shipping options, but due to the variables of weight and distance, please call our Customer Service Department to obtain a quote
  • Local pick up is available by appointment. Please contact us before placing your order for a pick-up!